If my old workplace was the Lemon Stand, my current workplace is the perfect setting for a Kafka novel. Now, I am not complaining. For instance, my new work life consists of lunch breaks spent perusing the red star specials at Macy's, collecting cheap jewelry, getting good deals at Jack's 99 Cent Store, and meeting up with dear Hootie for lunch, among other delights. And one day this week I managed the miracle of getting home before 6 PM. I cannot remember when this has happened in the last 6 years. A few weeks ago I was able to meet Flypaper at yet another reasonable hour and enjoyed a snack with her at the Shake Shack, as we attempted to summon spring while shivering outside under the heater, before my 6:30 PM acupuncture appointment.
All that said, one must navigate a treacherous labyrinth of obfuscating rules and regulations at my new workplace. When I learned from a coworker that employees at our company can get discounted gym membership at the YMCA, I became excited and immediately attempted to do two things:
a) procure a photo ID
b) log in to the company website, known as the "portal."
First, I had to email several different people to ask how to get my photo ID validating my existence at said company and enabling me to show this proof to the Y for my discount. I was passed through 3 people before the big boss finally intervened and requested that another big boss write a letter stating I did, in fact, exist. I thought my emails from my account at said company was proof enough of my existence but apparently not.
My identity finally secured I made an appointment to go to the end of the earth on the Upper East Side -- very very very East -- to get my photo ID. My information was entered into a computer database, and then the woman set up the camera. As I sat there, preening hopefully, I began to feel a crick in my neck and the woman appeared to be cranking the camera endlessly, as if it were the 19th century and at any moment she might disappear under a large black sheet to shoot my picture. I asked her what was wrong and she said that she had to crank the camera repeatedly in order to get my image to show up on the computer screen. I turned my head and saw that indeed where my face should appear was just a big black square.
After 5 more minutes of cranking I hopefully suggested that she perhaps should restart the computer and then stubbornly planted myself. There was no way I was making the trek again to the end of the earth for my ID. The restart failed to produce any different results. She cranked away again, and then disappeared.
I waited and waited.
At last she returned and said she had been instructed to "jiggle the cords." Who had instructed her to do this? Perhaps Oz. So she began jiggling. I even joined in the jiggling action, desperate to have the camera work and to not have to come back.
After jiggling and cranking some more there was, at last, success! I heard the click of the camera snapping my image and then she asked me if I liked the picture or did I want another one and, without even bothering to look, a note of hysteria in my voice, I told her it was fine, and to please save the photo immediately.
However, the above process was actually easy compared to what it took to prove my existence to the Portal. I went to a school several years ago within the large university system at which I now work. In fact, I finally picked up my diploma (2 years old) just last week when I was visiting my alma mater in my new role as an employee. Anyway after failing to log into the Portal numerous times, and requesting my password and being told it had been sent to my email address twice, I dutifully followed instructions and wrote to the Help Desk.
Here is the trail of the endless red tape in which I became hopelessly entangled:
Ms. Cog,
In order for us to locate your record in the Portal, please supply us with the following information:
* Your full name (If you have a middle initial, maiden name, etc.)
* Date of Birth
Just to clarify, the username that you are using is XXX?
Regards,
Machine Part #1
*
The only record that matches the information that you provided was a
student account from XXXX College. It has no other affiliation, here
is the entry:
Username is XXXX
Email address is XXXX@XXXX.edu
If you need this account for staff related purposes, you will have to
contact the human resource department to verify that you have an
"active appointment" in XXXX. If you have any further questions, please
let us know.
Regards,
Machine Part #1 of Help Desk
*
You need to find out from Machine Part #3 of HR whether you have an active appointment in XXXX & when it was entered.
-Machine Part #2 of Help Desk
*
You don't have an active appointment in XXXX because you are not
paid on YYYY. Did you ever get in touch with Machine Part #4 of HR after I emailed
you and her last week?
-Machine Part #3 of HR
*
Hi Machine Part #5 & Ms. Cog -
I got a call from Machine Part #6 at RF saying you needed help getting into the
portal. If you haven't already found out, you put your first initial
and last name (no spaces) in as user name and the prompt should give
you an option to get a temporary password emailed to you.
-Machine Part #3
*
Machine Part #7-note Cog's problem-- she now works full-time for XXX
through the RF but they tell her they don't know how to update her in
the system for the purpose of her registering at the portal? Have you ever encountered this problem-- any thoughts about who should/can solve it by upgrading her status?
-Machine Part #8
*
No, Machine Part #6 wouldn't have anything to do with this. I am not sure whom
to contact. Have you tried the Help Desk? If you type Help Desk
in the email address, it will come up. There are a bunch of help
desks, but I only know the XX Street people - you could start with
them.
-Machine Part #3
*
Machine Part #1:
The person whose information below has forgotten her password, but she
also no longer uses the e-mail address listed for her. (Formerly a grad
student at XXXX, she now works for the Central Office as XXXX). Because we need to load her into the
Blackboard user base, I need her full UUID. And she needs either a
change to her e-mail address (now XXXX@XXXX.edu) in her listing
or she needs a new password sent to her at that current e-mail address.
Thanks.
-Machine Part #7
*
UUID is 20030517003009080165
Also, we changed the email address to temporarily reflect her lotus email. She can now request for a new password.
-Machine Part #2
*
This is an
automated server reply. Please contact your local campus Help Desk for
assistance by going to the Portal and clicking on the Portal Help
link. Applicants, vistors and Alumni can receive assistance by clicking
on the Email for more help link on the Portal Help page.
Here is your new password
Email Address: XXXX@XXXX.edu
New Password: XXXXXXXX
***
Please note that while I now have a log in and can access the Portal, I also had to endure two conference calls related to this
matter. At the second one I was told they could not change my status
from student to staff, for reasons I still cannot understand, despite being told several times the alleged complexities involved. However the look of fear and panic on Machine Part #8's face when I brought up changing my affiliation status in the system was so great that I dared not further probe the matter.
Franz Kafka,
Please help me.
Sincerely,
Cog
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